Time Management in Hospitality Industry †MyAssignmenthelp.com

Question: Discuss about the Time Management in Hospitality Industry. Answer: Job roles which are suitable for tourism, events and hospitality graduate The three job roles, which are suitable for tourism, events and hospitality graduate, are of tourism guide, event planner and general manager. A tourist guide is the one who give assistance, information on organized tours or to individual clients on religious or historical sites, museums, educational establishment or venues of special interests. An event planner is someone who arranges all aspect of professional meetings or events. Moreover, they usually choose the location for the meetings, arrange the transportations as well as coordinate other details. Lastly, the general manager of this hospitality industry is an executive who has the comprehensive responsibility for controlling the revenue as well as the cost elements of the organizations income statement, which is called the profit and loss responsibility. Compare and contrast the capabilities and competencies of the selected job roles Job roles Tourism guide Event planner General Manager Capabilities Tour guides or in some countries, it is also known as, tourist guides are mainly those individuals who guide the tourists or the visitors in a language of their choice around the museum, town or any important venue. The capabilities of these persons are that they are qualified as well as good interpreters. They act as a representative of the city and interpret their culture and heritage to the visitors. Guides generally possess overall information related to the historical, educational or any important cultural venue. They can actually answer the tourists questions regarding that their visited place and can gain knowledge (Sigala, Christou and Gretzel 2012). The event planner is capable of doing many things and providing the guests with a positive experience. A person who has graduated with a Bachelors degree inhospitality management is very much capable of working as an event planner either alone or in any organization. An event planner can coordinate and successfully execute professional as well as personal events for which they are mainly capable of the following roles- Consultation- This is the very crucial role when the planner meets the client and tries to get a clear picture of their needs and after knowing this the planner discusses about the preferred dates and locations, explain his/her roles. Selecting venue- As a part of the planners job is selecting the right venue keeping in mind the needs of the customer. Transportation- the guests who are coming from other places to visit the event, it is the job of the event planner to arrange transportation for them. Coordinate details- Another basic role of the planner is that they not only coordinate details but also staff the day of the events. In wedding events event planner actually, make the functions happen smoothly by coordinating the schedules of catering, the floral and wait staff as well as monitoring on missing items or other issues (Yeoman et al. 2012). A general manager in the hospitality industry is capable of supervising the operations functions of the hotel, he holds regular briefings as well as meetings with all the head of departments. Moreover, he handle complaints, decision making, monitors the business reports, monthly finances, draws the plans and budgets for the owner as well as manages and enhances the hotel executive teams (Boella and Goss-Turner 2013). Competencies The competencies that a tourist guides needs are of communication, good memory and storytelling capability, humor, passion, punctuality, flexibility and sensitivity (Dhiman 2012). The competencies that an event planner needs to posses are that they need to be highly organized, personable, good communication, creative and most importantly multitasker (Suh, West and Shin 2012). General Managers mainly possess various skills among which the major ones are of interpersonal and communication, multi-tasking or financial. Along with these, other skills are of problem solving, decision-making, planning, delegation and meeting management. Relevance of the capability with the industry The most important capability is to have communication skill, which is regarded as the most used skill in hospitality industry. Communication is important because in this industry communication with customers as well as coworkers is very important. Starting from the managers to the other staff members need to have good communication skill so that they can verbally as well as can have appropriate written communication. Other staff members like the frontline employees, suppliers everyone needs to communicate well even among themselves so that they can have an effective work environment. It is that important means by which any organization survive because through communication information, feeling and ideas are imparted to other persons. Therefore, communication failure can occur if this message or information is not reached to the receiver. Effective communication with customers can actually win business strategy because it will retain the loyal customers. Therefore, the capability of effective communication can be regarded important factor for the organizations success (Sisson and Adams 2013). However, the tactics that a student might apply during their industry placement to improve their communication is by networking everything that means the students might linked themselves with social media to keep the professional touch along with being in contact with friends, family members, classmates, alumni as well as neighbors who are associated in this industry. Along with this student can show their professionalism through verbal as well as communication skills through body postures, expressions and so on. Reference Boella, M. and Goss-Turner, S., 2013.Human resource management in the hospitality industry: A guide to best practice. Routledge. Dhiman, M.C., 2012. Employers' perceptions abouttourism management employability skills.Anatolia,23(3), pp.359-372. Sigala, M., Christou, E. and Gretzel, U. eds., 2012.Social media in travel, tourism and hospitality: Theory, practice and cases. Ashgate Publishing, Ltd.. Sisson, L.G. and Adams, A.R., 2013. Essential hospitality management competencies: The importance of soft skills.Journal of Hospitality Tourism Education,25(3), pp.131-145. Suh, E., West, J.J. and Shin, J., 2012. Important competency requirements for managers in the hospitality industry.Journal of Hospitality, Leisure, Sport Tourism Education,11(2), pp.101-112. Yeoman, I., Robertson, M., Ali-Knight, J., Drummond, S. and McMahon-Beattie, U. eds., 2012.Festival and events management. Routledge.